Van Fridge Repairs

I had a very good experience with them. My ten-year-old fridge was leaking when the freezer was making ice, so I contacted AHS and they selected Magic Appliance. I guess my experience was different from the other reviewers, because here's what happened: -A woman called me a few hours after I submitted my AHS request and suggested a window of 1-4 PM the next day. She was very polite. -The technician arrived around 1:30 today. His shirt was clearly labeled "Magic Appliance" and "Victor". -He fixed the leak. -He also fixed the ice dispenser, which hadn't dispensed ice since I bought my house in 2012. -He also fixed the light switch, which was wonky and not always turning the light on when the door is open. I never bothered with those things before because I didn't care enough to pay to have them fixed, but, hey, for the same service fee as getting the leak fixed, why not? -He also told me that the condensor was not getting rid of the heat quickly enough anymore, so he fixed it in order to keep (whatever else is down there) from getting damaged. -He cleaned up and threw away the paper towels he used. So now I have a fridge and freezer that work correctly, not just adequately. Now that I think about it, Victor was also the one who fixed my built-in microwave last year. The touchscreen stopped responding. He took it out, couldn't fix it, so he ordered another one, came back, and installed it. He also replaced the microwave handle (which had been ripped off by the previous homeowners' mentally disturbed teenage daughter, I assume). Three cheers for Victor. I'm very happy with my experience.

Can I give a negative rating?? Too bad I can't. The worst service and the worst techs. Weren't able to figure out what was wrong with my refrigerator and told me that it is what it is "deal with it". Reps on the phone talk over you non stop without listening. I'm surprised they are still in business. American home shield should cut them out and I will talk to them about it. Avoid this place at all costs, you can do a better job of researching the problem on your own rather than calling this worthless place.

Just like other reviewers, using their service via AHS. Had a loud noise LD washer. A tech called Sandro came, looked at it for 2 minutes, claimed bearing support was damaged and need to report to AHS. Took $75 and left. Nothing happen in 4 days. Called them back and they still haven't reported to AHS. AHS called back 2 more days later. The repair was not covered due to overload reported by Sandro. I never overloaded the machine. How did they determine it was due to overload without thorough checking? Magic appliance got $75 for a 2 minutes job and AHS didn't need to pay for the repair. And I need to call LD for repair and pay myself. Is there any way to report to consumer affairs? AHS must be happy to have Magic Appliance contracting with them.

WARNING... DO NOT USE! American Home Shield (AHS) assigned Magic Appliance to repair my leaking washing machine. Their "repair" lasted two months, then the machine began to leak again. When I called to request they return to fix the appliance they said I would be charged again. I am asking AHS to drop Magic Appliance from their list of appliance repair companies and recommend you do not use their service. If you are an AHS customer be sure Magic Appliance is not being assigned to repair your broken appliance and let AHS know they need to no longer use Magic Appliance.